Tag Archives: mobile marketing

Retail Stores Adapt for the Future

future_retail_scenario1I just read an article entitled “Mobile Increasingly the Only Tool Used in Purchasing Decisions”, which stated that mobile is increasingly the only tool used in purchasing decisions. And I thought, “Man! The headline really nailed it!”

Does this mean that “stores” are doomed? Not necessarily.

No one thinks physical stores are going away permanently. But because of the frenetic pace of advances in technology and online shopping, the stores that remain will likely offer amenities and services that are more about experiences and less about selling a product. Think: Apple Inc.’s stores. Associated Press

What kinds of things can we look forward to? Here are some highlights, with bonus dumb commentary!

Services: Stores will offer day care, beauty, and veterinary services, and so on. Sort of like Walmart does today, but more FUTURISTIC, I guess!

Convenience: Self-checkout, drive-thru pickup of items ordered online, etc. It’s my dream that self-checkouts of the future actually work properly at least half the time, which would be a 200% improvement!

Location-based marketing: This is happening now (we talked about it a while back) but will only increase. You walk into the store, the store recognizes your mobile device, and it sends you coupons for the things you typically buy. Also, things related to the things you buy (You like makeup? How about some cotton balls?”) Which is fine. Sadly, they get greedy sometimes, and it’s “You like makeup? How about a lawn mower? Snow tires? Term life insurance?”

Further integration of mobile devices: How about picking an item off the shelf, scanning it with your mobile, and walking out of the store with it. No need for checkout, just cross the threshold, and it’s charged to your account. Maybe, but half the fun of shoplifting is setting off the alarms!

So, stores will adapt. They have to! My question is: are you seeing any of these advancements in your local brick-and-mortar? Seeing any others? Let us know over at the MindField Online Facebook page!

Mobile Facebook Growing Pains

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Just how big is Facebook? As a private company it hasn’t been easy to pin that down. Now that Facebook is going public, they have released some statistics like this:

In December 2011, Facebook had more than 425m monthly active mobile users – people logging in from the company’s apps and mobile website. That is just over half of its 845m monthly active users overall.  UK Guardian

So, half of their usage comes from mobile devices. Personally, I am not the biggest fan of using Facebook on my iPhone. Everything is so shrunken down, and my big stupid fingers can’t handle it!

What I DO like about mobile Facebook is that it’s free from clutter, very simplified, and NO ADS. Well, guess what?

“Growth in use of Facebook through our mobile products, where we do not currently display ads, as a substitute for use on personal computers may negatively affect our revenue and financial results,” explains the filing. UK Guardian

85% of their revenue comes from ads on the desktop site, but only half of their users are tuning in? This will not stand!  So get ready for “Sponsored Stories” in your mobile Facebook feed. The global ad market is expected to grow from $1.5 billion in 2010 to $17.6 billion in 2015, and Facebook wants its slice of the pie!

The problem? We have grown used to mobile Facebook WITHOUT ads! Oh well, the only thing more popular than Facebook is complaining about Facebook!

What do you think? Read the article here.

App-y Holidays at the Mall!

In this tough economy, consumers are laser-focused on finding ways to stretch their budgets, and their best tool may be in their pockets. There are a number of smartphone applications that can help you to organize your shopping, track your spending, and let you know that you’re walking away with the best deal available.   MSN Money

From finding sales, to comparing prices, to searching interactive maps of the mall, to finding your car when you’re finished, when it comes to your holiday shopping, “there’s an app for that!” And 60% of shoppers will use one or more this year. Here are a few of the standouts:

  • Gift List: You set a budget for the people on your list, and hit the mall. This app keeps track of what you have spent on each person.
  • Lemon: Digitally stores all of your receipts for the inevitable gift that you have to return.
  • Key Ring Rewards: You know that annoying collection of store loyalty cards clogging up your key ring? Scan them with this app and lose the clutter!
  • Fast Mall: Stores interactive maps of 1250 mall across the US. Tell it the names of your fave stores and, using location-based networking, it will send you deals when you’re there. Maybe best of all, it will help you find your car when you’re done!

These are just a few. There’s a top 10 list with links to the apps HERE. Check it out! And tell us, have you/might you/will you use any of these?

Retailers Pushing Social Media for the Holidays

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Looks like Facebook is about to have its biggest Holiday season ever, with more retailers jumping into Social Media marketing, and existing marketers pushing even harder than before. And Facebook fans are paying attention:

 44% of consumers plan to use social media sites when holiday shopping, according to a recent survey. Of those who plan to use social media, 57% percent will seek discounts, 51% read reviews and 49% research gift ideas. Internet Retailer

So, which retailers are on the bandwagon, and what are they doing online?

  • Soap.com, Diapers.com and Wag.com are having a Battle of the Brands on Facebook. Customers vote on their favorite, and the winner will be discounted 30% on Black Friday weekend.
  •  Sears is doing a similar Battle on Facebook, but with weekly winners that will be discounted every weekend.
  •  Wal-Mart, Best Buy and Walgreen’s are publishing a sneak peek of their Black Friday circular on their Facebook page, 2 weeks in advance so you can plan ahead.

And on and on. How about you? Are you a Facebook fan of a big retailer? What are they doing online, and do you “LIKE” it? Let us know!

Mobile Consumption by the Numbers

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Yahoo has recently conducted a big study on the numbers and ways we are using our smartphones for entertainment, specifically how much time we watch mobile video. Check it out!

How many of us are using mobile web?

According to the Yahoo study, 54% are spending more time on mobile web than a year ago.

How are we using mobile web?

  • 38% of mobile consumers used the mobile Web to connect with other users.
  • 16% used mobile Web to search
  • 15% used it for entertainment

And the time spent watching video on mobile has increased nearly 30%

What kinds of entertainment?

  • 42% gaming video content
  • 34% movie clips and trailers
  • 33% full-length TV shows and movies or sports coverage
  • 32% celebrity, beauty or fashion video content on their devices
  • 14% political coverage

When?

The majority of time spent happens before 1 p.m.

Are we satisfied with what we are seeing?

Are you kidding? We’re AMERICANS! 60% of us are still looking for a better user experience and expect more!

So that’s the rundown. You’re welcome to check out the original article but, frankly, it’s a tough read! How about you? Are you using mobile web for entertainment? Has your use increased?

Getting Craft-y with Mobile Coupons

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all I need now is a KNITTING app!

It makes sense for a certain type of retailer to keep their brick-and-mortar stores healthy, even as they make a big push into mobile retail. Michaels craft store is one example, and they have introduced a mobile coupon app to get the job done.

Mobile is providing an important alternate means of coupon distribution for Michael’s and other large chains that have traditionally used newspapers for that purpose as more consumers turn toward digital media and away from print.  InternetRetailer.com

17% of us used mobile coupons last year, and the number is growing. For Michaels, one key to driving consumer acceptance still lies in the old circular stuffed into your newspaper. It leads people to the mobile site, and promises them that the coupons they find there will be different from the ones in the paper.  Also, while the coupons in the paper are necessarily general in nature, the mobile coupons can be more easily tailored to the consumer.

Hey, as much as I feel like a hostage every time my wife drags me into Michaels, I really can’t imagine that you would get anywhere NEAR the same experience – getting ideas, seeing completed projects on display, etc. – from simply shopping online.

So what do you think? There have to be some Michaels fans among us! Have you tried the app? What do you think? What other retailers would you like to see try this method?

Steve Jobs Passes the Torch

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Steve Jobs will be remembered as the Edison of mobile: his numerous Apple products have impacted the work, home and play lives of hundreds of millions of consumers worldwide.  …MobileMarketer.com

People weren’t exactly stunned by this week’s news about Steve Jobs. His health has been a long-running concern for the past several years. The day when he would take a big step back in the day-to-day operations at Apple had to come eventually, and so it has.

Mobile Marketer pulled together a bunch of quotes from industry types about Steve Jobs’ influence on personal computing, entertainment, marketing…it goes on and on! Here are some highlights:

With the iPhone, Steve Jobs reimagined what the smartphone could be and ushered in a new level of sophistication in mobile marketing.

Before Steve Jobs, mobile phones were about making phone calls with a few peripheral features. Now, voice calls are the peripheral feature.

He knew he could get people excited about products they didn’t know they wanted and almost certainly don’t need.

…he has turned Apple Computer around to become just Apple – the leading consumer technology brand in the world.

He did this not because he’s a great developer, engineer or even product designer, but because he’s probably the greatest marketer and showman in technology.

He provided true market leadership that not only transformed Apple but forced all of their competitors to innovate.

I might even say, that aside from Thomas Edison and Benjamin Franklin, there might not have been a more significant contributor to changing so many aspects of our world.

Those are some highlights. There are plenty more quotes HERE.   So what do you think? Is Steve Jobs a genius? A master showman? Completely overrated? Have his products “changed your life?” Let us know!

The Sound of Savings

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You won’t hear it with the human ear, but the next time you are in a big chain store, Shopkick may be calling out your name!

According to a recent article at Forbes.com, Shopkick is a location-based customer loyalty app like Foursquare or Gowalla, but with an important difference:

…it doesn’t use the phone’s GPS. Instead, Shopkick uses a different technology. It plugs in a small box inside each participating store. The box emits a high frequency sound that humans can’t hear. When the Shopkick app is opened, it recognizes the sound so that it knows that the person is actually in the store.

The bottom line is engagement. Remember a few posts ago we were talking about the difference between TV ads that are just on, shooting dumbly out into the atmosphere, versus web ads that tease you and make you click? If you click the web ad, you are already interested in the product. That’s engagement, and the same principle applies with Shopkick. You physically go into the store, you turn on the app, and you wait for the deals to come to you. And Shopkick claims a success rate of 45% that, if it’s true, is a really high number!

For now, because it requires hardware, Shopkick is mainly in large chains like Target, Best Buy, Macy’s, Disney and so on. Foursquare uses existing satellite tracking, and it is popular with smaller independent stores. But of course, they are looking into copying Shopkick’s success. Hopefully the winner will be YOU.

So have you used Shopkick? What do you think?

You Can’t Hide from These Deals!

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Heard of location-based marketing? It’s been around for a few years, and it’s growing. And a 400 pound gorilla just entered the game!

Basically (very), in location-based marketing you sign up with a retailer somewhere in town. Using GPS or something, they know when you are physically near the place – say you are grocery shopping a mile away – and they send you a text or email with a coupon or some announcement about today’s special.

A lot of tech companies are in this field, including a start-up called The Dealmap. And Dealmap just got PAID, yo!

In a strategic no-brainer, Google has acquired The Dealmap, a startup that shows on a Google Maps-powered map just where you can find all the Groupon-like daily deals in your geographic area.                                                                             Venturebeat.com

Which is great news if you love deals, and you are familiar and comfortable with Google Maps. Bad news, I guess, if you are worried that Google is taking over every aspect of the internet! What do you think?

No Escape from Ads?

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Watching TV, it seems like there is a commercial every 5 minutes. On your PC, it’s hard to escape the pop-ups. By comparison, your mobile device is sort of an escape from Ad-madness – but maybe not for long.

According on an advertising exec quoted in a recent article in Adweek, advertisers know that:

There are over three times the number of mobile subscribers as there are TV subscribers, he said. Globally, it’s the most adopted technology and media channel in history. The engagement rates are higher. And inventory, thanks to 24-hour access to users, is unmatched.

Engagement rates means that, unlike the TV that blasts ads at you without your consent, online you choose to Click Here, meaning you are interested in the product on some level.

So, far, mobile ad spending is a drop in the bucket compared to TV, but a lot of advertising geniuses expect that to change. The question is, how will you feel when there’s just as much advertising on your mobile as there is on TV and PC? Let us know!

*  BTW, the art department spent literally minutes on the opening picture!