Tag Archives: return policy

Fun at the Return Desk

returnsSome comic once had a bit about gift-giving (or “gifting” if you hate the English language.) Your mom hands you a terrible gift and says, “I included the receipt so you can take it back.” And you’re like, “Great, a bad gift AND an errand!”

This year, I’m guilty of that, though my intentions were good. A couple of my wife’s wish list included a tracksuit and a bolero jacket, size medium. I found the tracksuit, but they only had large pants. I bought them, and then later found medium pants. So, that’s return #1 for wifey. Later, I found two boleros and couldn’t decide between them, so I bought both. Return #2! Sorry honey, I love ya, but I have done my mall duty for the year (two trips!!)

So, returns. It’s big business.  It’s a prime reason that 12/26 is the second-biggest shopping day of the year. In general, retailers aren’t thrilled, because there is so much room for fraud.

The retail industry will lose an estimated $3.8 billion to fraudulent returns this holiday season, up from $3.4 billion last year, the retail federation said. Dayton Daily News

So it’s no surprise that retailers have rules for returns, some naughty, some nice. In fact, that’s the title of every other article on the subject appearing today (mostly because they are reprinting the list from Consumer Reports.) So, here’s a link that article! Finds out which retailers are naughty and/or nice this year!! Enjoy, and have a great weekend at the mall!

Know that Return Policy!

Thanksgiving 2012 is a mere 30 days away. Do you know what this means? Right, Black Friday is only 31 days away!

People have made a sport out of this pre-dawn ritual. Bursting through the doors at 5am, racing to the toy aisle, etc. It’s chaotic and fun, but mostly chaotic. And in the chaos, mistakes are made, and returns become necessary.  And returns can be a drag!

If you fail to read a store’s return policy before shopping there, you could get stuck with an item that doesn’t work out. But if you fail to read return policies before gift shopping, it’s a friend or relative who could get stuck with an unwanted item. MoneyTalksNews.com

So how do you learn about a store’s return policy? What are some warning signs? Which stores have the best and worst return policies? That’s the subject of this article. But briefly, the author likes Costco, LL Bean, Nordstrom and Zappos. Not so much love for Babies R Us, Macy’s Kohl’s or Toys R Us.

Lots  of detail in the article, so check it out!

What’s Your Return Policy?

From Black Friday to the Return Desk: it's the Circle of Life!

We’ve all seen the of Black Friday news footage madness – the stampedes, shoving and hysteria. Whether you find these scenes funny or horrifying, I bet you don’t watch them and say, “These look like reasonable people who will use good judgment to make sound purchases.”

Apparently the logic, i.e. “can we really afford this?” doesn’t kick in until well after you get home from the mall and eat those leftover turkey sandwiches.

So, while our spending is up over 15% from last year, returns are also way up, long before the actually holidays hit!

Buyers remorse? This is the ultimate environment for it. You get lured in by the deals, but ultimately you realize you don’t want to be paying this stuff off for the next six to 12 months. Retail Analyst, NBC Today Show

The segment taking the biggest hit is electronics. They will lose $17 billion to returns this year, up 21% in the past four years.  Why do we return electronics? 5% of us claim some product defect, while 27% claim buyer’s remorse.

Despite getting killed by returns, some retailers are seeing the value of a good return policy. For example, Nordstrom.com used to charge a $6 restock fee. Now, returns are free.

For some, this is all a bunch of humbug. The shopping truly is part of the fun of the holiday season. To you I say go crazy…but keep your receipts!