Tag Archives: policies and fees

Naming Names, Naughty and Nice

The watchdogs over at Consumer Reports have cracked open the suggestion box and put together their annual Naughty and Nice list for the holidays. The list includes input from CR staff and Facebook fans. There were 100 nominees, and CR narrowed it down to the 10 best and worst.

Companies were dinged for hidden or tricky fees, fine print, and unfriendly practices; others were lauded for generous and outstanding customer service.

And to keep it fair, the list looks specific policies and practices such as hidden fees, return policies, etc. “They’re jerks!” doesn’t make the cut!

Anyway, here are some of the more famous names on the list, with an eye toward holiday shopping:

Nice: Home Depot, Honda, Kohl’s, Nordstrom, Red Wing Shoe Co.

Naughty: CompUSA, Forever 21, Abe’s of Maine, Vonage, Tiger Direct

There are many other examples of policies – good, bad and mindless – at the original article, so check it out!  Do you have any examples?

Speaking of nutty hidden fees, remember this post about RyanAir?