When it comes to online security, the sad fact is that the good guys have to get it right every single time, but the bad guys have to get it right just once.

What can the good guys do to keep their data – and that of their clients and customers – safe? They have to be PROACTIVE. They can’t just cross their fingers and hope for the best. And, although no system will ever be 120% secure, they have to study their systems with a critical eye, look for any potential weaknesses and then do something about them, BEFORE they become a problem.

By the way, in this scenario we – MindField Online – are the good guys.

Some members have experienced some password, login and cash out problems in the past few days. Some have seen a Client Maintenance prompt, asking them to complete or update security information. Some folks have also had difficulty getting to surveys right away, and that’s frustrating.

The good news is that this system check and upgrade is almost finished. We ask that you provide the info requested, and please be patient. We swear it’s all in the name of a tighter, more secure system that will better protect member data AND provide a more reliable product for our clients.

For more information about MindField Online security, you can visit the security page at our website. And, you are always welcome to contact the helpdesk during regular business hours at [email protected] or 800.969.9235.