The longest BlackBerry outage in many years left customers outraged this week, threatening to cost the granddaddy of all smartphones more business when it’s already struggling to keep up in a crowded marketplace. – Huffington Post
It’s not like things weren’t already going sour at Blackberry. They have seen their market share drop in the past year – from roughly equal worldwide with Android (19% vs. 18%,) to less than a third (12% vs. 43%.) But last week’s global blackout now has users rethinking their commitment to Blackberry, especially with the big launch of iPhone 4S underway.
The big, three-day hiccup affected millions of users worldwide. Now, to soothe angry subscribers, Blackberry is offering $100 worth of free downloads including SIMS 3, Bejeweled, Photo Editor Ultimate, Vlingo Virtual Assistant and more. For its enterprise customers, Blackberry is offering a free month of tech support.
So, do you use Blackberry or know someone who does? Were you affected? If so, do the free downloads make up for it, or is it too little, too late?